Experience

Andrés Cardona

CIO Retail sector
CASAS

What led you to decide to switch technology providers?

The need to ensure maximum availability and reliability of our services, especially in critical production environments, along with cost optimization, were the main factors. We had previously experienced some availability issues with our infrastructure, which reinforced the importance of this change.

How did the migration process and support during the transition go?

The migration process was very well supported by the Oxigen DC team. From the start, they presented us with different scenarios and alternatives, which allowed us to make decisions with confidence. Throughout the transition, they were available and attuned to our needs, and the migration was completed even faster than expected, minimizing the impact on operations.

What impact has the change had on your day-to-day operations and on the business?

The change has had a very positive impact on our operations, providing greater stability, continuity, and confidence in our systems. This allows us to focus more on the business and on creating value, reducing our dependence on infrastructure as a source of risk.

In your day-to-day work, what would you highlight about working with the Oxigen team?

We would highlight their professionalism and approachability. They are a very customer-focused team, always available and proactive when it comes to handling any matter, which gives us peace of mind in our day-to-day work.
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