Fermín Rodríguez

Head of IT Solutions & Services · Fragrance Creation and Manufacturing

With global operations and critical systems, what did you need from your provider?

We were coming from a model fully managed by the provider, with limited room for manoeuvre. We wanted to move to a hybrid model that would give us greater control, transparency and a better balance of responsibilities. We also needed a nearby data center to strengthen resilience and streamline operations in a hybrid environment. In addition, maintaining sovereignty over our critical data within the country, or at least within the EU, is essential.

In your day-to-day operations, what has your experience been when you have needed support or had a specific request?

Our experience with Oxigen during the migration to the new private cloud has been excellent. Their highly experienced technical team worked collaboratively with our IT team to define a robust cutover plan, enabling a precise transition with no impact on the business. We also value their high level of security, fully aligned with our policies and standards. Day-to-day service management is agile, transparent and flexible, allowing us to focus on delivering value to the business.

What would you say has changed for your IT team since the Data Center stopped being a concern?

For us, it has meant gaining greater control and stronger security across our entire infrastructure. Joint management with Oxigen is now much more efficient, enabling us to provide the business with a more agile and reliable service. Ultimately, we have shifted our focus from managing infrastructure to driving initiatives that deliver real value to the company.